Service and Maintenance

Routine maintenance

All ICE coders require a basic level of routine maintenance to ensure continued performance and reliability. Each operator manual details instructions on how to ensure your coder is kept in peak condition.

If you have misplaced your ICE operator manual, please contact us to request a replacement.

Scheduled maintenance

To maintain high quality and reliable service from your ICE equipment, it’s important to ensure scheduled maintenance is carried out properly and when required. The time between each scheduled visit will vary depending on the type of equipment and the amount of use.

If you would like to book a service visit please contact us to arrange a suitable time.

Preventative Maintenance Service Contract

For peace of mind and to safeguard the reliability of your coder operations on an ongoing basis, we offer a Preventative Maintenance Service Contract which includes one scheduled service visit and one floating service visit to be called off when required.

This package also includes a discounted rate on genuine ICE spare parts that may be required during a visit and discount on a tailored spares package.

Return-to-base repairs

We provide a return-to-base repair service at our facility in Nottingham where our dedicated team of technical engineers are able to quickly diagnose faults and repair equipment to a high standard, using only genuine OEM parts to guarantee a rapid turnaround to get you back up and running quickly and minimise downtime.  We evaluate all equipment and send a detailed report & formal quotation which requires customer approval prior to work being carried out.

Hire equipment is also available on request to avoid production disruption whilst your equipment is being repaired.

Repairs procedure – a step by step guide to your repair

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