Our ICE repair team are currently repairing printers within 24 hours of receipt. The in-house repair facility provides fast turn round, availability of ALL parts, and a comprehensive test programme.
Our “first time” fix process ensures that fewer than 0.02%of printers are returned to us within 3 months of the repair. Only genuine ICE parts are used, removing risk and providing absolute peace of mind.
The unique ICE product architecture allows the vast majority of printers returned for repair to be sent back to the customer with all parameters and label designs completely intact, meaning your printer is immediately ready for use.
Rental equipment is available for customers with mission critical production lines, these can be dispatched upon notification of a problem meaning lost production time is reduced to an absolute minimum.
Our parts price guarantee means that we are confident that our prices are the lowest in the marketplace, if you can find an identical part for a lower cost we will match the price.*